Mobile Customer Experience in 2015

Most of us agrees that “Mobile First” in 2015 will be the dominate topic of the  year , apps everywhere , the customer experience have evolved with powerful devices and no one can ignore how important a good customer experience in a small screen , I have been part of many early stages java apps to the modern smartphone from Symbian  days to iOS and Android today , no one predicted that these devices will have such computing power  and will be used almost for everything , now businesses not only having a mobile First strategy ,  the questions will be asked?

  1. How this app will interact with customer?
  2. What is the best customer journey for my app customer?
  3. What can I do to support the journey from the backend , system , process and procedures?
  4. How fast to response to customer needs?

We are living in a very fast world , moving fast to ensure customers are happy is now more important that any other function we do in our business , we should look into mobile first as the ultimate goal to achieves customer satisfaction , SME business may not afford  to ensure all touch points are consistence and optimized for mobile first strategy , but for sure they can add “live Chat Support for mobile ” for that we have created Live Chat Support Purist it is a simple way to operates as big business with live chat support

Top 5 reasons in-app chat support works for you

Top 5 reasons in-app chat support APIs will work for you

Enhancing the experiences of mobile users is always a priority for app developers , mobile is  personal devices , Purist it SaaS chat support platform, was designed to allow developers to add live chat support without big efforts , as a developers our self, we know how its frustrating to add functionality to a mobile project and learning new SDK or developing the full backend system , make living from mobile development means you have to find new ways to get your customers buying from you , in this blog we will try to give you the top 5 reasons you may need to tell your customers to include chat support in their apps:

#1 Simple APIs, only 5 minutes to integrate new or existing app.

Most live chat support system exists today designed for website visitor, with popup, Javascript codes, analytic codes, to name a few, it was designed in anonymous users era , were the visitor of the site was not yet knows and the website marketers want to generate the leads from anonymous user visit, mobile apps was designed to provide self-care, game, utility, product or services for end users, normally don’t have the same problem  , the  anonymous users era is fading out with mobile apps used to interact with existing  known users , those users have some problem to be solved , make the old style of website chat support works for mobile customer is not an option anymore , hence, chat support introduce SDKs asking apps to rewrite the app  for the SDK to fit the backend protocol, apps with huge budget may take this path to include chat, but most of the apps may not have the time or budget and needs simple way to integrates chat support , REST APIs a  simple and acceptable protocols for consuming services from backend system , during our design we decide to make it ultra-simple APIs, in fact, only 2 APIs that will do the job, see developers site for more info.

In the next post will show mobile digital engagement as new channel

PuristSoft Team